COVID-19 has had a significant effect on businesses. Organizations have had to do more with less because of cost-cutting measures. More employees are working remotely due to safety protocols and social distancing guidelines. IT departments face many challenges due to remote workers and the security, reliability and access issues they create.
Some organizations have had to make tough decisions about reducing their workforce due to the economic impact of the pandemic. The result is that those who are still working are being asked to take on additional and new tasks. This is a problem, as the IT Skills and Salary Report revealed that workload is the biggest workforce challenge for IT pros.
How can organizations create a workforce that is capable of achieving its goals, despite being overextended?
Equip IT pros with the skills and knowledge to succeed/act/push ahead
Training and certification are the best ways to do this. Training equips your workforce with the knowledge and expertise necessary to meet the additional demands of their jobs, while certification proves that team members understand and can apply what they have learned.
Training prepares team members to take on additional responsibilities. It also increases employee retention. Employees value the opportunity to grow and learn. Training demonstrates an organization’s commitment towards their continuous improvement. According to the IT Skills and Salary Report, employees are most likely to leave if they have the opportunity to grow and develop. Salary is not far behind. The ability to learn new skills keeps the job interesting, which helps prevent burnout and employee fatigue. This leads to increased productivity.
Professionals need to be able to understand the subject matter and apply it to real-world problems to earn the best certifications. CompTIA certifications, for example, include performance-based questions in their popular certification exams. Simulated environments are created to simulate real-life situations in your workplace. Each certification requires you to demonstrate competency in the objectives.
IT professionals have a lot to do. This independent verification of their abilities is a good idea. With proven knowledge transfer, investing in their education can yield meaningful returns. Todd Thibodeaux is the president and CEO at CompTIA. He says, “Any organization who thinks it cannot afford to train and certify its IT staff should ask, ‘Can you afford not to?’
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The line between home and work has blurred
The IT department is also being challenged by the remote work of team members. Employees need to have access to the network to continue being productive. It is crucial that employees have reliable and secure connections. Security is a priority through it all.
Make sure strong network foundations are in place
This blurring of the lines means that training is crucial to support your IT team, who are responsible for keeping the organization running behind-the scenes. The IT network is not limited to a single location. The Cloud stores information that can be accessed from any location an employee logs into. IT staff must be familiar with a variety systems and ready to assist employees no matter where they are located. It is important to have a broad understanding of networking. CompTIA’s Network+ course can provide this knowledge and skills.
Improve IT efficiency
Efficiency is also a requirement for the IT support team. Time lost is a loss of productivity. The q